Policies & Client Etiquette
Scheduling
NO SHOW POLICYWhile life happens, we kindly ask that you notify us if you need to cancel your appointment. If you fail to cancel your appointment in advance, you will be charged 100% of the cost of services. Until services have been paid for no-show appointments, clients will be unable to book future services with Mi Vida Lash.
We value the time of each and every client, and understand that things come up from time to time.You may cancel an appointment up to 48 hours prior to the beginning of your appointment without incurring a charge. If cancelled or rescheduled within the 48-hour window before your appointment, you will be charged 50% of the total service fee. Appointments cancelled within 24 hours prior to scheduled appointment will be charged the full service fee.
Appointments may be rescheduled up to 24 hours prior to your appointment time. Appointments rescheduled within the 24-hour window prior to your appointment will incur a $50 rescheduling fee.
LATE POLICYPlease contact us if you are running late to your appointment, and we will do our best to accommodate your service appointment. However, if you are more than 10 minutes late to your appointment, your service will be cancelled and you will forfeit 50% of your total service cost. If you are continuously late to your appointments, we will unfortunately no longer be able to take you as a client.
Client Etiquette
To provide the best service to you during your appointment, we ask the following to ensure a safe, enjoyable experience. Please keep in mind that we are your lash technicians, not your receptionist. We kindly ask that you take care of personal matters before or after your appointment.
No chewing gum during your appointment
Please limit talking
No cellphone use during your service
As your technicians, we will not answer calls or check your cell phone for you
No answering calls or texts, or checking social media
No Apple Watch use
To provide the best service:
Keep your eyes closed for the duration of your service.
Limit talking and talking with your hands
Keep body movement minimal
Limit facial expressions
Do not touch gel pads. If you experience discomfort, let me know as I can adjust.
Cell phone Policy
Your appointment is a time for you to relax in my chair and let us pamper you. In order to provide an enjoyable experience, we ask that you put your cell phone away during our time together.
Please be respectful of our time together. Any interruptions may affect the quality of service due to time restrictions. My goal is for your complete satisfaction of your services received. Being mindful of this policy is critical to achieving a complete service.
All cell phones must be turned off along with smartphone devices like Apple Watches.
Do not answer any phone calls during your appointment. If you have an emergency and need to be aware of your phone, please reschedule your appointment accordingly to prevent from interruption.
Do not respond to texts or check emails.
Do not ask your technician to answer or check any phone calls or messages.
Guarantee Policy
We take a lot of pride in the work we provide for you. If you have any concerns with the services received, please notify us within 48 hours of service. We will fix it to your satisfaction at no extra charge. Due to the nature of services, We are unable to offer refunds, but do offer a credit towards other services offered if we cannot resolve your concerns.
Please be mindful of all of these policies. We understand that things happen from time to time, and will do our best to be flexible and accommodate your needs. We kindly ask that as my client, you familiarize yourself with these policies and are respectful of our time and talent.